Kerqu provides FREE STANDARD SHIPPING on orders over US $39, after any discounts are applied, in selected countries.
To determine if you quality for free shipping, please see our list of countries below.
Shipping Info
Below is a list of shipping info.
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Country/Region
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Standard Shipping
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Express Shipping
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GB
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Orders will be delivered within 6-12 business days with a flat rate charge of $2.9
Free Standard Shipping on orders over $39
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Orders will be delivered within 4-9 business days with a flat rate charge of $9.9
Free Express Shipping on orders over $99
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US
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Orders will be delivered within 6-15 business days with a flat rate charge of $2.9
Free Standard Shipping on orders over $39
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Orders will be delivered within 4-9 business days with a flat rate charge of $9.9
Free Express Shipping on orders over $99
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CA
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Orders will be delivered within 10-20 business days with a flat rate charge of $2.9
Free Standard Shipping on orders over $39
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Orders will be delivered within 7-9 business days with a flat rate charge of $9.9
Free Express Shipping on orders over $99
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- For in-stock items, please expect an additional 1-3 days of warehouse processing time for the total delivery estimates.
- For pre-order items, please refer to the estimated date provided on the product’s description page. Please note it's not recommended to choose Express Shipping for pre-orders.
- Please note that the delivery time in peak season may be delayed.
- About duties：Customs duties will be borne by Kerqu instead of the customer.
Restrictions
Please note that there are some restrictions such that our carriers can't ensure safe delivery to specific addresses (and let’s be real, there's nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number if you have one.
Failed Delivery Situation
We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.
If you find your order information wrong, please contact us at service@kerqu.com. with your order number, correct shipping address and personal details like full name before the order is shipped out.
Additional Information
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible
Attention
Please note that due to the COVID-19 pandemic, shipping may take longer than estimated. If you have any questions, please give us a shout at service@kerqu.com. Our customer service team will try their best to help you.
It may take up to 24 hours for your tracking link to update. If you did not receive a shipping confirmation or you have any questions about your order, send us an email at service@kerqu.com.